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Shipping and Returns
Shipping service is available in: UAE , Sultanate of Oman.
UAE: Within 1 to 4 working days
Sultanate of Oman: Within 4 to 7 working days
Shipping time is an estimate and there may be slight delays at times.
Wow Market accepts payment in the following currencies:
AED
OMR Omani Rial
Note: The main currency of the site (AED) appears on the purchase page but the currency can be changed on the payment page.
Souq Wow website was created specifically to provide an enjoyable shopping experience for the buyer, based on providing many goods and categories specialized in beauty and fashion from the best trusted brands.
"Wow Market" provides you with easy and simple steps to purchase. All you have to do is enter the site or go to the home page and browse the goods and products from the categories or you can search for the product you want easily and then click on the (Buy Now) or (Add to Cart) button and follow the following steps from filling in the required data and choosing the preferred shipping and payment method and finally confirming the purchase.
Souq Wow website cares very much about security and privacy, so we guarantee that no person or entity will view your personal information except in accordance with what is stated in the privacy policy and terms of use, which you can review at any time from the information page.
We do not request any information and do not collect any information unless this information is vitally required to complete the shopping and e-commerce services, including, but not limited to, being able to accept the order, fulfill the service, deliver and ship the product, and be able to process expenses and payments. All information that you enter voluntarily and that we collect is used for the purpose of providing and improving the level of service.
You should always review the Privacy Policy and Terms of Use because they govern and determine the policies of this site and they are subject to change to keep pace with the changes in the global and online shopping and trade market. Therefore, the "Souq Wow" website reserves the right to change the terms of the policies and terms of use at any time, provided that the remaining terms are not affected by any changes, and that these changes are effective from the moment they are published on the site.
Return and exchange
Return or exchange orders:The customer can exchange or return within a maximum period of 15 days in the following cases: receiving damaged or defective goods, receiving a shipment by mistake, or a manufacturing defect.
If you wish to cancel your order, please contact Customer Service as soon as possible. Be sure to include your name, mobile number, order number, whether you want a return or exchange, a list of the products you want to cancel, the new items you would like to receive, and attach a note with a detailed description and explanation of the reason for the return or refund request.
Ensure that the goods remain in their original condition and are not tampered with, opened or missing any of their contents, otherwise they will not be accepted. Also, a return or exchange request must be made within 15 days of receiving the products.
We do not accept returns on perishable products. It would be a huge responsibility to send back a product that may have been damaged due to poor storage (we do everything we can to keep our loyal customers healthy and always make sure they are protected).
If the item you requested as an exchange is no longer in stock, you will be contacted to select a new item, or accept a refund.
You will be responsible for all shipping costs for your returned product. Please note that shipping costs are non-refundable. If you receive the value of the returned product, the shipping costs of the product will be deducted from the value of the returned product (in the event that the shipment delivered to the customer does not match the customer's request, he will not bear any fees, whether shipping costs or any other costs for the return).
The delivery time for the replacement product may vary depending on your location.
Once we receive the returned product and inspect it, we will notify you that the product has been received and whether it meets the conditions for a refund or not. If the product meets the conditions for a refund, its refund value will be automatically transferred.
We understand that online shopping is different from shopping directly from a physical store. If you have any questions, please do not hesitate to contact us, and we will help you choose the perfect product via the " Contact Us " page.
